Frequently Asked Questions
Everything you need to know about shopping with Five.
What is the standard shipping timeframe?
We offer standard shipping which typically takes 3-5 business days for domestic orders. Express options are available at checkout if you need your fashion fix sooner.
How do I process a return or exchange?
We offer a 30-day return policy. Items must be unworn, with original tags attached. Simply visit our returns portal to generate a prepaid shipping label.
How do I find my correct size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options like Klarna and Afterpay.
Are your materials sustainably sourced?
At Five, we prioritize ethical manufacturing. 80% of our current collection is made from organic cotton or recycled polyester as part of our commitment to the planet.
Can I track my order in real-time?
Yes. Once your order ships, you will receive an email with a tracking number and a link to monitor your package's journey to your doorstep.